Privacy Policy
Effective Date: 16 December 2025
Contact: enquiry@lastmileindia.com
Lastmile (“we”, “our”, “us”) respects your privacy. This policy explains what we collect, why we collect it, how we use it, and the choices you have. It applies to our website, emails, forms, and any communication related to inquiries and project delivery.
1) Who we are
Lastmile provides execution services for exhibitions, events, brand activations, retail branding, conferences & seminars, and interior commercial projects. If you have questions about this policy or your data, contact enquiry@lastmileindia.com . If required by law, we will appoint a Grievance Officer/Contact and publish their details here.
2) What we collect
Information you provide
Contact details (name, email, phone, company, role)
Project details (briefs, floor plans, brand guidelines, dates, venue/city, budgets)
Files you upload (documents, images, videos, artworks)
Communication content (emails, messages, calls/meeting notes)
Billing information (only if you become a paying client; handled via secure processors)
Information we collect automatically
Website usage (pages viewed, time on site, clicks, approximate location)
Device/technical data (browser, OS, IP address, cookies)
Cookie identifiers (for analytics and basic site functions)
Information from third parties
Referrals from partners or platforms
Public/social media information relevant to your inquiry
Vendor/venue data to coordinate permitted work
We do not intentionally collect sensitive personal data (e.g., health, financial account numbers) via the website.
3) Why we use your data (lawful purposes)
Provide services: respond to inquiries, scope projects, prepare proposals, and deliver work.
Operate our business: scheduling, logistics, vendor coordination, and client communication.
Improve our site and services: troubleshooting, analytics, load/security protection.
Legal & compliance: contracts, invoices, taxes, dispute handling, and record-keeping.
Marketing (limited): send service updates or case studies; you can opt out anytime.
4) Cookies & analytics
We use essential cookies for site operation and optional cookies for analytics (e.g., understanding which pages are useful). You can control cookies via your browser settings. Blocking some cookies may impact site performance.
5) Sharing your data
We share data only as needed:
Service providers: hosting, email, CRM, analytics, payment/billing processors, delivery/logistics
Project partners: vendors, venues, contractors needed to execute approved work
Legal/Compliance: when required by law, regulation, or to protect rights and safety
We do not sell your personal data.
6) Data retention
Inquiry and project data: retained for the project lifecycle plus a reasonable period for legal, tax, and audit purposes (typically up to 7 years after close).
Website analytics: retained per tool defaults with minimal identifiers.
If you request deletion and we have no legal basis to keep the data, we will delete it.
7) Security
We use reasonable technical and organizational measures to protect information (access controls, encryption in transit where applicable, least-privilege access). No system is 100% secure; we monitor and remediate issues promptly.
8) Your choices & rights
Access/Update: request a copy or correction of your information.
Delete: request deletion where we have no legal basis to keep it.
Opt-out of marketing: reply “unsubscribe” or email us at enquiry@lastmileindia.com.
Cookie control: adjust browser settings; disable non-essential cookies if offered.
9) International transfers
If data is processed outside your country, we use reasonable safeguards (contractual clauses, vetted providers) to protect it.
10) Children’s privacy
Our services are business-facing. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.
11) Third-party links
Our site may link to external websites or embeds (maps, social posts, videos). Their privacy practices are their own—review their policies.
12) Changes to this policy
We may update this policy as our services or laws change. We’ll post the new date at the top. Material changes will be highlighted for a reasonable time.
13) How to contact us
For privacy questions or requests:
Email: enquiry@lastmileindia.com
Subject line: “Privacy Request – Lastmile”
Include: your name, contact details, and a brief description of your request.